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Part 1: Document Description
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Citation |
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Title: |
Consumer Protection Survey of Digital Finance Users: Kenya |
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Identification Number: |
doi:10.7910/DVN/F8ZRPF |
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Distributor: |
Harvard Dataverse |
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Date of Distribution: |
2021-01-28 |
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Version: |
1 |
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Bibliographic Citation: |
Mazer, Rafe; Warren, Shana, 2021, "Consumer Protection Survey of Digital Finance Users: Kenya", https://doi.org/10.7910/DVN/F8ZRPF, Harvard Dataverse, V1 |
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Citation |
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Title: |
Consumer Protection Survey of Digital Finance Users: Kenya |
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Identification Number: |
doi:10.7910/DVN/F8ZRPF |
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Authoring Entity: |
Mazer, Rafe (Innovations for Poverty Action) |
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Warren, Shana (Innovations for Poverty Action) |
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Software used in Production: |
STATA |
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Distributor: |
Harvard Dataverse |
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Access Authority: |
Research Transparency, Data Ethics, and Governance |
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Depositor: |
Research Transparency, Data Ethics, and Governance, Innovations for Poverty Action |
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Date of Deposit: |
2021-01-12 |
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Study Scope |
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Keywords: |
Social Sciences, Financial inclusion, Consumer protection, Digital financial services, Mobile money, Mobile banking, Mobile loans, Fraud, Trust, Price transparency, Complaints redress, Financial security |
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Abstract: |
Researchers at Innovations for Poverty Action partnered with the Competition Authority of Kenya (CAK) to conduct a phone-based survey among users of digital financial services (DFS), including mobile money, mobile banking, and mobile loans. The survey covered consumers' experiences with DFS, preferences over service providers and levels of trust, price awareness and transparency, fraud and dispute resolution, and questions measuring financial security during the pandemic. The findings will help CAK develop strategies to protect consumers from fraud and to address and redress complaints. Additionally, results will guide researchers on which consumer protection topics need further investigation. |
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Date of Collection: |
2020-09-2020-10 |
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Country: |
Kenya |
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Unit of Analysis: |
Individual |
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Universe: |
The sampling frame consists of all mobile phone numbers in the country. Respondents who had not used a digital financial service in the past 90 days or were under age 18 were not eligible for the survey. |
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Kind of Data: |
Survey data |
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Methodology and Processing |
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Data Collector: |
Innovations for Poverty Action Kenya |
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Sampling Procedure: |
This study was undertaken using random digit dialing. |
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Mode of Data Collection: |
CATI (phone + tablet) interviews |
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Sources Statement |
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Data Access |
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Notes: |
CC0 Waiver |
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Other Study Description Materials |
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Label: |
Consumer Protection Survey Kenya - Dataverse Files.zip |
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Text: |
This folder contains the data and survey instrument for the Consumer Protection Survey. |
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Notes: |
application/zip |