|
View: |
Part 1: Document Description
|
|
Citation |
|
|---|---|
|
Title: |
Consumer Protection in Digital Finance Users Survey: Nigeria |
|
Identification Number: |
doi:10.7910/DVN/USMYWW |
|
Distributor: |
Harvard Dataverse |
|
Date of Distribution: |
2021-03-30 |
|
Version: |
1 |
|
Bibliographic Citation: |
Warren, Shana; Mazer, Rafe, 2021, "Consumer Protection in Digital Finance Users Survey: Nigeria", https://doi.org/10.7910/DVN/USMYWW, Harvard Dataverse, V1 |
|
Citation |
|
|
Title: |
Consumer Protection in Digital Finance Users Survey: Nigeria |
|
Identification Number: |
doi:10.7910/DVN/USMYWW |
|
Authoring Entity: |
Warren, Shana (Innovations for Poverty Action) |
|
Mazer, Rafe (Innovations for Poverty Action) |
|
|
Software used in Production: |
STATA |
|
Distributor: |
Harvard Dataverse |
|
Access Authority: |
Research Transparency, Data Ethics, and Governance |
|
Depositor: |
Research Transparency, Data Ethics, and Governance, Innovations for Poverty Action |
|
Date of Deposit: |
2021-03-29 |
|
Study Scope |
|
|
Keywords: |
Social Sciences, Financial inclusion, Consumer protection, Digital financial services, Mobile money, Mobile banking, Mobile loans, Fraud, Trust, Price transparency, Complaints redress, Financial security |
|
Abstract: |
Researchers at Innovations for Poverty Action conducted an in-person intercept survey among users of digital financial services (DFS), including mobile money, mobile banking, and mobile loans. The survey covered consumers' experiences with DFS, preferences over service providers and levels of trust, price awareness and transparency, fraud and dispute resolution, and questions measuring financial security during the pandemic. Results will guide researchers on which consumer protection topics need further investigation. |
|
Date of Collection: |
2020-08-2021-02 |
|
Country: |
Nigeria, Nigeria, Nigeria |
|
Geographic Coverage: |
Kaduna, Enugu, Lagos |
|
Unit of Analysis: |
Individual |
|
Universe: |
The survey used an in-person intercept sampling protocol. Enumerators recruited participants in public locations near financial service agent locations. Survey locations were selected such that individuals from a range of socio-economic backgrounds would be invited to participate. Respondents who had not used a digital financial service in the past 90 days or were under age 18 were not eligible for the survey. Recruitment protocols required approximate balance on gender. |
|
Kind of Data: |
Survey data |
|
Methodology and Processing |
|
|
Data Collector: |
Innovations for Poverty Action Nigeria |
|
Sampling Procedure: |
The study was undertaken using in-person intercept sampling. |
|
Mode of Data Collection: |
In-person interviews |
|
Sources Statement |
|
|
Data Access |
|
|
Notes: |
CC0 Waiver |
|
Other Study Description Materials |
|
|
Label: |
Consumer Protection Nigeria - Dataverse Files.zip |
|
Text: |
This folder contains the survey data and instrument from the Consumer Protection survey in Nigeria. |
|
Notes: |
application/zip |